Job Purpose

The Table Games Assistant Pit Boss holds responsibilities to assist the Pit Boss in overseeing table game operations within a casino environment. This role involves monitoring game activities, ensuring compliance with gaming regulations, and maintaining a high standard of customer service. The Assistant Pit Boss is tasked with managing table game personnel, addressing player inquiries and concerns, and ensuring the smooth operation of table games.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Orients and develops staff to meet performance expectations
  • Assists in supervising casino table games and managing disputes
  • Observes customer behavior for signs of misappropriation and report to surveillance & the on-duty CSM
  • Handles disputes and customer complaints, resolving issues promptly
  • Monitors revenue in Public Floor Table Games by adjusting limits and managing table based on Business demand
  • Provides direction and guidance to Table Games staff, striving to deliver the highest quality standards and services to achieve and exceed departmental goals (KPIs)
  • Ensures compliance with gaming regulations and company policies
  • Defines staff roles and responsibilities to minimize conflict and sets clear expectations
  • Ensures all required Pit equipment is functional and organized for repairs as needed
  • Any other tasks assigned

Qualifications

  • High School Graduate or equivalent education required
  • Minimum 3 years of experience in table game management in casino environment
  • Knowledge of casino rules, regulations and procedures pertinent to Gaming operations
  • Ability to obtain and maintain gaming license (CGMC) application
  • Knowledge of all current Casino System
  • English language proficiency

Working conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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