CALL CENTER ASSISTANT
Job purpose
The Call Center Assistant ensures the operational efficiency of all telephone operator areas during their shift. This includes overseeing service delivery, handling calls promptly and courteously, managing paging systems, maintaining confidentiality, training new staff, and addressing operational issues. The role focuses on maintaining high standards of customer service and communication.
Duties and responsibilities
Ensure Compliance to Rules and Regulations
- Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
- Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times
General Job Functions
- Handles all communications efficiently and courteously
- Answers calls within three rings, transfers calls, and follows up on wakeup calls
- Maintains confidentiality of guest and associate information
- Possesses strong knowledge of hotel products, promotions, and general information
- Forwards complaints and feedbacks to the Duty Manager and Front Office Manager
- Trains new staff on procedures and policies
- Any other tasks assigned
Qualifications
- High School Graduate or equivalent education required
- Fresh graduates are encouraged to apply; 1 year of relevant experience in a hotel is preferred
- Proficient in Microsoft Office including Excel, PTT, Word, and Outlook
- English and Mandarin Language proficiency
Working conditions
This position may require extended working hours and may include evenings, weekends, and public holidays.
Direct reports
Any person(s) nominated by management.
How to apply
Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.
