Job purpose 

The Casino Manager is responsible for overseeing all table game operations, ensuring a high standard of customer service and compliance with gaming regulations. This role involves managing table game personnel, monitoring game integrity, and driving revenue through effective operational strategies. The Table Game Casino Manager collaborates with other departments to enhance the gaming experience, implements training programs for staff, and addresses customer inquiries and disputes.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Assists in the development, updating, and monitoring of strategic/business plans
  • Supports the development of the annual budget and cost management within Casino Operations
  • Ensures appropriate staffing levels that align with organizational needs and resource constraints
  • Recruits, selects, orients, and develops staff to meet performance standards
  • Plans, organizes, directs, and coordinates the Casino Operations’ work plan, assigning projects and resolving staff issues
  • Resolves customer complaints regarding gaming issues, making justified commercial decisions to address concerns
  • Observes, analyzes, and resolves all issues related to Table Games, implementing corrective actions within established policies
  • Ensures compliance with gaming laws and regulations while maintaining a safe environment for guests and staff
  • Drives incremental revenue in Public Floor Table Games by adjusting table limits and managing table openings based on business demand
  • Provides direction and guidance to the Table Games management team to achieve departmental goals (KPIs)
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree or equivalent education required
  • Minimum of 5 years of experience in table game management in casino environment
  • Strong knowledge of casino operations and the ability to uphold high service standards
  • Demonstrated leadership skills, motivating staff with self-confidence, energy, and enthusiasm
  • Capability to obtain and maintain a gaming license (CGMC) application
  • Proficient in extracting and interpreting gaming data, with strong analytical skills to make informed recommendations
  • In-depth knowledge of all casino transactions and casino systems
  • Proficient in Microsoft Office, including Excel, PPT, Word, and Outlook
  • English Language proficiency

Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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