Job purpose

The Casino Marketing Director leads a team responsible for developing, executing, and analyzing short- and long-term plans intended to increase visits, revenue, and profitability from carded and un-carded casino customers.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Communicates results with upper management based on approved marketing plans and budgets
  • Develops, executes, and revises policies and procedures to achieve profit and volume objectives
  • Maintains financial controls, including labor costs, to maximize operational efficiency
  • Periodically reviews the reward club benefit matrix for profitability within each player segment
  • Implements and oversees guest complimentary procedures according to company policy and profitability standards
  • Ensures flawless execution of marketing strategies and identify ways to increase efficiencies or improve customer service
  • Interviews, selects, hires, and promotes team members
  • Provides necessary training and development to equip employees with tools to meet performance standards
  • Oversees performance management of employees, including disciplinary actions and terminations
  • Collaborates with the Vice President to develop a calendar of promotions, entertainment, and event initiatives
  • Formulates new promotional concepts and gaming options based on data findings
  • Oversees the strategy, design, implementation, and expansion of club promotions and events for profitable repeat visitation and new member attraction
  • Any other tasks assigned

Qualifications

  • Minimum 10 years of experience in a casino marketing environment focused on service provision and operations
  • Knowledge and experience in using enterprise casino systems
  • Experienced working in an Integrated Resort focused on destination marketing
  • Experienced participating in a medium or large-scale pre-opening project
  • Strong leadership skills, with the ability to lead and inspire teams to achieve organizational goals
  • Excellent communication skills, both verbal and written, to effectively interact with team members, stakeholders, and customers
  • Proficient in Microsoft Office, including Excel, PPT, Word and Outlook
  • English Language proficiency and Mandarin Language proficiency is a plus

Working conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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