Job purpose

The Casino Training Director is responsible for developing, implementing, and overseeing comprehensive training programs specifically for table games staff. This role focuses on enhancing the knowledge, skills, and performance of employees in table games operations to ensure exceptional guest experiences, regulatory compliance, and operational efficiency.

The Casino Training Director will collaborate with management to identify training needs, design engaging instructional materials, and deliver hands-on training sessions. This position requires a strong leader with in-depth knowledge of table games, effective teaching methodologies, and the ability to foster a culture of excellence and continuous improvement within the casino environment.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Develops, updates, and monitors the strategic/business plan for training and development in Casino Operations
  • Ensures the development of the annual budget and manages costs within the training department
  • Recruits, selects, orients, and develops staff to meet performance standards
  • Plans and coordinates the training and development work plan for Casino Operations, assigning projects and resolving issues
  • Provides strategic leadership and direction for the Casino Training Department
  • Develops and implements an annual training plan aligned with the Casino Operations Department’s vision
  • Collaborates with management to establish operational practices that ensure quality training outcomes within budgetary constraints
  • Maintains familiarity with all casino games and the strategies and techniques used in gameplay
  • Leads training initiatives for all leadership positions in table games
  • Conducts course evaluations and acts on feedback to ensure continuous improvement
  • Any other tasks assigne

Qualifications

  • Bachelor’s Degree or equivalent education required
  • Minimum of 10 years of experience in table game management within a casino environment
  • In-depth knowledge of all casino operations
  • Proven experience in designing and developing training programs, with the ability to conduct training and coaching effectively
  • Flexible to work varying days and hours based on business needs
  • Ability to obtain and maintain a gaming license (CGMC) application
  • Demonstrate a strong understanding of the knowledge and technical skills related to all current casino systems and transactions
  • Proficient in Microsoft Office, including Excel, PPT, Word and Outlook
  • English Language proficiency

Working conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

Follow us: Facebook / Telegram