EXECUTIVE HOUSEKEEPER
Job purpose
The Executive Housekeeper ensures the property’s upkeep and optimal performance of housekeeping operations. This role aims to exceed guests’ expectations while being cost-effective and operationally viable. Responsibilities include managing the housekeeping team, maintaining cleanliness and hygiene, and coordinating with other departments.
Duties and responsibilities
Ensure Compliance to Rules and Regulations
- Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
- Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times
General Job Functions
- Ensures optimal staffing levels by maintaining awareness of occupancy rates and conducting regular staff meetings for effective communication
- Oversees maintenance and cleanliness of the resort to uphold safety, hygiene, and guest comfort standards
- Leads, motivates, and develops the Housekeeping Team to achieve management objectives and maintain high service standards
- Formulates and implements operational plans for all aspects of Housekeeping management
- Conducts regular inspections to ensure cleanliness and supply standards for guest rooms and public areas are met
- Manages inventory control for uniforms, linens, and supplies, ensuring par stock levels are maintained
- Implements cost control measures while ensuring service quality is not compromised
- Liaises with other department managers to enhance operational efficiency and address guest requests and complaints promptly
- Ensures staff training on emergency procedures and adherence to hygiene and sanitation standards
- Any other tasks assigned
Qualifications
- Bachelor’s Degree or equivalent education qualification
- Minimum 5 years of experience in managing housekeeping and laundry operations within a large-scale international hotel environment
- Proven ability to develop training programs that enhance staff development and performance
- Strong communication, leadership, and proactive problem-solving skills
- Knowledge of the Opera system
- Proficient in Microsoft Office, including Excel, PPT, Word, and Outlook
- English Language proficiency
Working conditions
This position may require extended working hours and may include evenings, weekends, and public holidays.
Direct reports
Any person(s) nominated by management.
How to apply
Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.
