Job purpose

The Front Office Manager is responsible for managing the operations of the Front Office Department to ensure that product quality standards are met and optimal service is provided to all hotel guests, in line with the hotel’s and NagaWorld’s Hotel & Entertainment Complex business objectives. This role includes overseeing staff selection, training, counseling, and recognition programs to maximize performance standards and guest satisfaction.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relavant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Strategic/Business Plan development, updating, and monitoring
  • Ensures development of annual budget and cost management, within the context of Front Office operations
  • Ensures appropriate staffing consistent with needs and within the constraints of the organization’s physical and financial resource
  • Recruits, selects, orients, and develops staff to meet standard performance
  • Plans, organizes, directs, coordinates the Front Office Operation’s work plan, assigns projects and programmatic responsibilities, reviews and evaluates work methods and procedures, and meets with staff to identify and resolve problems
  • Monitors front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  • Monitors Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
  • Promotes Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
  • Maintains inter-departmental relationships to ensure seamless customer service
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree in Hospitality Management or equivalent education required
  • Minimum 5 years of experience as a Front Office Manager in a 5-star international hotel chain
  • Knowledge of Opera system or other front-of-the-house hotel systems
  • Proficiency in leadership and communication skills
  • Proficient in Microsoft Office, including Excel, PPT, Word, and Outlook
  • English and Mandarin Language Proficiency

Working conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

Follow us: Facebook / Telegram