Job purpose

To ensure the overall upkeep of the property and optimal performance of housekeeping operation and services, to achieve a level of comfort and satisfaction that exceeds guests’ expectation and is cost effective and operationally viable.

Duties and responsibilities

Monitor and Oversee Financial Management of the Department

  • Prepares the management report, month-end reports and budget;
  • Ensures that budget is met at all times.

Manage the Staff

  • Maintains current knowledge of occupancies to ensure that adequate staff is available;
  • Conducts regular meetings with the staff in order to have open communication with them, gets feedback and cascades vital information;
  • Conducts performance appraisal of all senior staffs and prepares time line for improvement when necessary.

Develop, Plan and Deliver Programs and Services

  • Oversees the resort maintenances and cleaning activities in order to ensure safety, hygiene and comfort of guests, clients and staffs;
  • Ensures that staff adheres to company policies and procedures and the set standard;
  • Leads, motivates, trains and develops the Housekeeping Team so as to achieve the management objective;
  • Formulates and establishes plans for all aspects of Housekeeping management and operation;
  • Ensures the standard of cleanliness, hygiene and condition of the property and public area, including furniture and fixtures are maintained;
  • Periodically conducts physical inventories of uniforms, linen, and supplies; and ensures par stock of all items;
  • Ensures care and control of uniforms, linen and supplies;
  • Ensures the efficiency and care of laundry and valet items of guests, staff uniforms and linen;
  • Ensures a smooth flow of work sequence and priorities of the tailor;
  • Implements cost control measures without sacrificing standard;
  • Ensures that the lost and found standard operating procedure is being undertaken by Housekeeping staff;
  • Ensures that the key control standard operating procedure is followed by staff;
  • Implements a daily inspection program to ensure guest rooms, back of the house are clean and supplied with necessary items and services;
  • Implements Preventive Maintenance Program;
  • Liaises with Front Office and Engineering managers to improve the property and public areas;
  • Liaises with all the Managers for a more effective and smooth operation;
  • Responds to guest requests and immediately handles problems and complaints;
  • Conducts courtesy call to guests in order to get feedback and to make them feel more comfortable;
  • Provides Housekeeping staff with current information regarding hotel special events, functions, promotions, and announcements, which is necessary in the daily housekeeping operation;
  • Assists with the selection, training and development of Housekeeping staff in coordination with Group Human Resources;
  • Participates in all management and staff training and meetings as required;
  • Trains, coaches, counsels and motivates staff, where required;
  • Provides staff with current information on emergency procedures;
  • Ensures high standard of personal appearance and hygiene, clean uniform and name badge of all Housekeeping staff;
  • Maintains a high standard of hygiene and sanitation throughout in all areas;
  • Participates in all management programs and events;
  • Reports any health or safety hazard to the General Manager/Resident Manager;
  • Performs other duties as maybe assigned by the General Manager/Resident Manager.

Qualifications

  • Master’s Degree or equivalent education required
  • Minimum 5 years of experience in management of housekeeping and laundry functions, administration, uniform design and linen quality in an international hotel
  • Customer Service Oriented with high competency level of the following qualities: Flexibility, initiative, relationship building, teamwork and cooperation, achievement oriented, confidence, determination and motivation; reliability; innovativeness, ownership with excellent leadership qualities and concern for order
  • Good communication and listening skills, Meticulous and able to work independently, with very good managerial skills and very good in handling complaints and feed back, pro-active and self driven
  • Microsoft Office proficiency, including Excel, PPT, Word and Outlook with very good administration skills
  • Ability to plan and develop Training and Instructional Programs
  • High proficiency level of counseling skills, discipline skills, financial skills, cost control skills and problem solving skills

Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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