RECEPTIONIST
Job purpose
Under the general supervision of the Duty Manager/Guest Service Manager, the Receptionist is responsible for guest registration, check-out, and cashiering. This role also involves facilitating and providing assistance with guests’ queries to ensure a smooth and pleasant experience. The Receptionist plays a key role in maintaining high standards of guest service and ensuring efficient front desk operations.
Duties and responsibilities
Ensure Compliance to Rules and Regulations
- Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
- Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times
General Job Functions
- Greets and checks in guests
- Assists with guest inquiries and requests
- Handles guest check-out and billing
- Maintains cleanliness and order at the front desk
- Ensures guest satisfaction and resolves complaints
- Promotes hotel services and amenities
- Coordinates with other departments
- Maintains confidentiality of guest information
- Any other tasks assigned
Qualifications
- High School Graduate or equivalent education required
- Fresh graduate is encouraged to apply
- Minimum 1 years of experience in hotel/hospitality is preferred
- Passionate in dealing with people
- Experienced in Opera system is an advantage
- Proficient in Microsoft Office, including Excel, Word, and Outlook, is preferred
- English Language proficiency and Mandarin Language proficiency is a plus
Working conditions
This position may require extended working hours and may include evenings, weekends, and public holidays.
Direct Reports
Any person(s) nominated by management.
How to apply
Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.
