Job purpose

Directs and organizes slot and table gaming technical operations, ensuring efficient technical support is available at all times. Ensures the Slot Machine Department operates in a way that enhances guests’ perception of NagaWorld as an exciting entertainment destination, providing an unparalleled gaming experience. Strives to deliver excellent service to all internal and external guests. Performs all duties in alignment with NagaWorld policies, and upholds the company’s vision, mission, and values.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Ensures development of the annual budget and cost management for the Electronic Gaming Technical Department
  • Plans, organizes, and coordinates departmental work, assigning projects and responsibilities
  • Assists in planning, developing, and implementing slot game and layout changes
  • Focuses on staff career advancement through assessments, training, and development programs
  • Oversees the efficient operation, maintenance, and repair of all slot machines
  • Troubleshoots and repairs slot machines and equipment, including circuit boards
  • Performs initial setup, repairs, preventative maintenance, and floor repairs for slot machines
  • Monitors players for improper use or cheating, reporting incidents to management and security
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree or equivalent education required
  • Minimum 10 years in slot machine management in a casino environment
  • Demonstrates in-depth knowledge of gaming equipment setup and repair of electrical, electronic, and mechanical components, with recent hands-on experience
  • Ensures high standards of service, fostering a quality-focused workforce and motivating by example with energy and enthusiasm
  • Proficient in Casino Management Systems and Jackpot Media Systems, with Bally SDS and Paltronics experience is advantageous
  • Possess a solid understanding of slot operations, including inventory control, marketing techniques, and staff development programs
  • Adapts to work various shifts, ensuring adherence to company policies and maintaining a professional appearance

Working conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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